International Order Shipping Policy

We offer international shipping (outside Indonesia) using the INTERPACK service from our logistics partner, Lion Parcel. All shipping processes, commodity regulations, and rate calculations are subject to Lion Parcel's official terms and conditions.

Here is the list of countries covered by Lion Parcel's INTERPACK service, organized by region:

Asia & Oceania

Southeast Asia: Malaysia, Singapore, Thailand, Vietnam, Philippines, Brunei Darussalam, and Cambodia.
East & Central Asia: Japan, South Korea, China, Taiwan, Hong Kong, Macau, and Kazakhstan.
South Asia: Bangladesh and Pakistan.
Oceania: Australia.

Middle East

Saudi Arabia
United Arab Emirates (UAE)
Qatar
Oman
Kuwait

Europe

United Kingdom (UK)
France
Germany
Netherlands
Italy
Spain
Turkey
Finland
Denmark
Monaco

Americas & Africa

North & Central America: United States of America (USA), Mexico, and Costa Rica.
South America: Brazil, Colombia, Venezuela, and Peru.
Africa: Morocco.

Important Note: Each destination country has its own specific Customs regulations and tax-free thresholds (De Minimis Value). It is highly recommended to check the specific requirements for each country on the official Lion Parcel website before shipping.

1. Delivery Time & Package Requirements

Delivery Duration: Estimated delivery takes 3 to 7 business days or please check estimated shipping time in Lion Interpack (from Pagedangan, Kab Tangerang to your address), excluding Sundays, national holidays, and the time required for Customs Clearance at the destination.
Weight & Dimensions: The maximum weight is 30 kg per package, and the maximum length of any side is 100 cm. One Airway Bill (AWB) applies to a single box only.
Volumetric & Rounding: Light but bulky items will be calculated using volumetric weight: (L x W x H in cm) / 5,000. Actual or volumetric weight will be rounded up to the next full kilogram (e.g., 1.01 kg is charged as 2 kg).
Consignee Information: You must provide a complete physical address including the Postal Code (PO Box addresses are not accepted) and an active phone number with the Country Code. All items will be accurately declared on the Commercial Invoice.

2. Customs, Duties, & Taxes

Recipient Responsibility: All import duties, taxes, and customs administration fees that may arise in the destination country are the full responsibility of the recipient.
Unpaid Charges: If the recipient refuses to pay these customs charges, the package may be withheld, destroyed, or returned. Any additional fees resulting from this will be charged to the customer.
Liability Exemption: We are exempt from liability for any packages that are held, confiscated, or delayed purely by the actions of Customs authorities in the destination country.

3. Prohibited Items

Based on international aviation rules and INTERPACK regulations, we CANNOT ship the following items:

Hazmat & Contraband: Dangerous goods, flammable materials, chemical liquids, illegal drugs, and narcotics.
Weapons & Valuables: Firearms, replicas, ammunition, sharp weapons, cash, precious metals, and jewelry.
Food & Organics: Raw or processed meats (beef/chicken/pork), fresh fruits and vegetables, live animals, plants, and biological products. (Only dry, non-meat food products are permitted.)
Restricted Goods: Cigarettes, e-cigarettes (vapes), tobacco products, and alcoholic beverages.